At Sea Stars, we understand and appreciate that how your private, personal and sensitive information is used and stored is a matter of importance to you, and we want you to know that this is important to us too. We are committed to always providing a high level of security regarding your information. The following Privacy Policy applies to all Sea Stars users and confirms to current privacy standards.

• The data you provide

To use our website and online booking system, you are required to provide some basic information. This information allows us to book your experience and provide you with the necessary confirmation and ticketing to allow you access to the information and venue as booked by you. All information is collected and stored, particularly in relation to sales, support, and account creation.

Any information collected by Sea Stars is via correspondence from you or your company. This information may includes personal information like names, residential or business addresses, email addresses, phone numbers, mail detail or may also be collected from our website of social media channels.

• Using the data

The information required to book at Sea Stars is deemed basic information as it is meets the minimum requirements necessary to complete an online order. Depending on the service you are looking to access, you may be asked to provide details such as your name, email address, preferred contact details and methods. These required questions will be clearly marked. Any additional information requested that is optional will also be clearly indicated, and it will be at your discretion whether this information is provided.

• Storing your data

The security of your personal information is paramount. When you enter sensitive information such as credit card details on our website, our booking system encrypts that information using industry standard secure socket layer technology (SSL) and redirects you through your bank directly to process payment safely. When credit card details are input into our system, those details are not stored in any capacity. This particular combination of payment security allows us to deliver in our commitment to protecting you and your information both during the transmission, and once the transaction is complete.

Disclaimer: Whilst Sea Stars goes to every to handle your information with the utmost security, it is important to note that no system can ever be regarded as 100% secure.

If you have any questions or concerns regarding the security of Sea Stars, you are welcome to contact us directly via the ‘Contact Us’ page of the website.

• Accessing the data

Due to the nature of your booking with Sea Stars, customer profile information is not stored, therefore there is no need to update or maintain personal details. If you have opted in to receive marketing information and no longer desire this information, you are able to opt out at anytime through any email received, or by contacting the venue directly via the details on our ‘Contact Us’ page.

• Using your data

The data collected by Sea Stars is used for communication and identification purposes only. Any marketing materials or promotions will only be received by Sea Stars customers who have not opted out, which can be done at any time. Sea Stars will use booking information such as emails or phone numbers to communicate directly with customers as deemed necessary.

• Photos and Videos

At times, Sea Stars may host events where professional photography or videography will be used to capture marketing collateral used to promote the business and its services. If such an event were to be taking place during your event, Sea Stars will communicate this clearly to allow you the opportunity to opt out should you wish not to participate or have you, or your family captured in any of these promotional materials. 

By visiting Sea Stars, you acknowledge and agree that we are the owners of all collected content knowing you had fair and reasonable opportunity to opt out prior. You also agree that you can make no claim against us for any payment or compensation for appearing in promotional material or advertising and release us from any claims relating to this content.

We understand that there might be situations when full privacy is required. In any instance where a conflict may appear, please contact Sea Stars via our ‘Contact Us’ page and we will do our best to assist.

• Legal Obligations 

We reserve the right to disclose your information as required by statutory Laws and when we believe that disclosure is necessary to protect our rights and to comply with a judicial proceeding, court order, or legal process served on our website.

• Updating our Privacy Policy

As deemed necessary by Sea Stars, we reserve the right to update our Privacy Policy. When this occurs, we will update the website with the latest version of the policy to ensure it is always up to date. We encourage you to periodically review this privacy policy such that you remain informed as to how we are protecting you and your personal information.